Getting new fac printed-disappointing response

[poll007]

So I moved house last year and was waiting for the firearms department to do the usual new house gunsafe check.in January I am informed that kent police no longer check safes after a change of adress (that are already behind so that makes sense)
As such they ask me to post them my licences to be reprinted. So with the shooting show coming up I email them to sks how long this will take and so on as I'd need it for the show, to which I get no response.
Fast forward to this week where I email them again (and cc in my feo) asking on lead times or if I can effectively bring it to the I person and have it swapped over there and then.
To which I hear from my feo

As regards to your change of address, Maidstone will not respond to your request as to what their lead times are, they will simply wait for you to post in your certificates.

Which is super helpful.

In addition I thought I'd ask to check what they have as being on my fac/sgc at the moment as I don't want to send it back yet again to fix a mistake.
Good thing I did as they have an extra shotgun which I sold in january (fair enough, backlog and whatnot) but then they have my k31 down as being in my 7.5x54 slot(I have both 7.5x54 and 7.5x55 for mas 36 and k31 respectively)

Sorry for the long post but it really irks me that I can't even get a simple cert reprinted whiteout a lot of hassle.

[Sim G]

Mate moved house, sent his ticket in and got it back within the week...

[Duey]

When I move to Lincolnshire from west mids I notified firearms departments at both ends of my move by email and kept my ticket
It took Lincs best part of 6 months to turn up and do security checks and swapped my new ticket for my old West Mids one at the visit
Took a while but I always had my ticket

[poll007]

Mate moved house, sent his ticket in and got it back within the week...

Hopefully this will be the case but even in kent it seems to vary wildly between a few days and a few months.

When I move to Lincolnshire from west mids I notified firearms departments at both ends of my move by email and kept my ticket
It took Lincs best part of 6 months to turn up and do security checks and swapped my new ticket for my old West Mids one at the visit
Took a while but I always had my ticket

Each time I've moved its only been to different bit of Canterbury so don't need to worry about differing police departments.
The previous times it was done by waiting a few months for the inspection and swapping the certs then, unfortunately now they dont do the checks so I will be without my licence for some period of time (which I dislike as I go to the range most weeks)